Terms of service

1. The service

Longarm lets you control your own Windows PC or Mac from your phone (app or browser) through a relay server. It is provided as is: we work to keep the relay online, but there is no uptime guarantee.

2. Your PCs, your responsibility

• Install the agent only on computers you own or are explicitly authorised to control.
• Your token is the key to your PCs. Keep it private and share it only with your own devices. Anyone holding the token can control every PC that uses it.
• You are responsible for what is done on your PCs through the app, including actions taken by anyone you shared the token with.

3. Acceptable use

Do not use the service to access computers without permission, to interfere with the relay or other users, to circumvent the licence checks, or for anything unlawful. Automated abuse (brute-forcing tokens, flooding connections) is blocked and may lead to termination.

4. Pro, trial and payments

• Free features are free on every server. Pro features (live screen with mouse and keyboard, Wake-on-LAN, sleep timer) are unlocked per workspace.
• New workspaces may receive a free Pro trial that starts when the first PC connects. The length is shown in the app.
• Pro is a one-time payment for a fixed period or for lifetime. Nothing renews automatically and no card is stored by us. See the refund policy.
• "Lifetime" means for as long as we operate the Longarm service.

5. Termination

You can stop at any time: remove the agent from your PCs (Settings → Remove the agent from a PC) and clear the app. We may deactivate or suspend a workspace that violates these terms, with a note in its audit log.

6. No warranty, limited liability

To the extent permitted by law the service is provided without warranties of any kind, and our liability for any claim related to it is limited to the amount you paid for Pro in the 12 months before the claim. Remote power actions (shut down, restart) act immediately on your PC — unsaved work can be lost.

7. Changes

We may update these terms. The date at the top changes when we do; continued use after a change means you accept the new version.